Residents
Approve a guest from the office or from another city. Invite friends in advance. Tell the guard to keep the parcel. See who visited the flat last week.
Visitor management system for apartments and gated communities
UrbanGate replaces the phone call from the gate with a request that rings on the resident's own phone. The resident answers in one tap, the guard sees the answer at once, and the society keeps a record of every visit.
Last updated 26 October 2026
What it does
The person being visited decides who comes in
Intercoms go unanswered and chat groups get noisy. UrbanGate sends the visitor request straight to the flat that the visitor has come to see.
- Rings like a call. A full-screen request opens on the resident's phone, even when it is locked, with the visitor's name, photo and purpose.
- Allow, decline, or leave at gate. Three buttons. A delivery can be left with the guard without the resident coming down.
- Pre-approved guests. Residents invite guests in advance and share a pass; the guard scans it and the guest walks in.
- Guests, deliveries, cabs and service staff each follow the flow that suits them.
- Nobody answers? The guard can call the flat from the app, so a visitor is never stuck at the gate.
- Entry history. Who came, when, for which flat, and who approved, kept for the society office.
How a visit works
From the gate to the door, in four steps
The guard registers the visitor
By scanning a pre-approved pass, or by adding a walk-in with name, mobile number, purpose, the number of people and a photo.
The resident's phone rings
A full-screen request opens on the resident's phone, even on the lock screen, with the visitor's details.
The resident decides
Allow, decline, or leave at gate. The guard sees the answer the moment it is given.
The visit is recorded
The entry stays in the society's visitor history, with the time and who approved it.
Who it helps
Built for residents, guards and the society office
Security guards
Big buttons, a camera scan for passes and vehicle stickers, a queue of visitors waiting for an answer, and a list of who is inside. About the guard app
Society office
Gate activity and visitor history for the whole society, from the office app or the web panel, with no paper register to search through.
Questions
About visitor management
Does the visitor request ring if the resident's phone is locked?
Yes. The request is a high-priority alert that opens full screen, like an incoming call. A short set-up page in the app turns on the permissions the phone needs for this.
What if the resident does not answer?
The guard sees that the request is still waiting and can call the flat from the app. The society decides its own rule for visitors who are not answered.
Can a resident approve a guest in advance?
Yes. The resident adds the guest and shares a pass. At the gate the guard scans it, and the guest is let in without a call.
Does UrbanGate need special hardware at the gate?
No. The guard uses an Android phone with the UrbanGate guard app. The camera scans passes and vehicle stickers.
More features