UrbanPlatform powered by DarkHorse Link Private Limited. Contact: Ahmedabad, Gujarat, India · info@urbangate.in · +91 9484668124.
1. Acceptance of Terms
By accessing or using the UrbanGate website, mobile application, dashboards, or related society-management services (collectively, the “Platform”), you agree to these Terms & Conditions. If you disagree, please do not use the Platform. UrbanGate is presented as a platform powered by DarkHorse Link Private Limited (the “Operator”). Society-specific commercial arrangements may be governed by additional written agreements.
2. Services and Platform Scope
UrbanGate facilitates resident and property records, visitor and security access workflows, maintenance billing and payment tracking, helpdesk requests, notices, amenities bookings, parking, staff and vendor management, and administrative reporting, depending on features enabled by each society. UrbanGate supplies software tools and does not independently manage the society or guarantee physical security.
3. Eligibility and Accounts
Users must be authorized residents, owners, tenants, society personnel, vendors or other approved users. You must provide accurate information, keep your password and authentication credentials confidential, and promptly report unauthorized account activity. Accounts and roles may be provisioned or approved by the relevant society administrator.
4. Society Administration and Permissions
The society or its authorized management is responsible for its bylaws, fee schedules, permissions, resident rosters, staffing, notices, community rules, and the validity and accuracy of the data it enters. Access to information and functions is restricted by authorized roles. Administrators must promptly remove privileges when no longer appropriate.
5. Visitor Access and Physical Security
Visitor approvals, photographs, entry/exit records and gate workflows assist society security personnel. They do not constitute a guarantee of identity or safety. The society and its appointed personnel remain responsible for physical security decisions, entry checks, safety procedures, and emergency response.
6. Maintenance Charges and Payments
Maintenance fees, penalties, dues, amenity charges, invoices and refund decisions originate from the society unless otherwise expressly agreed. Payments, if enabled, may be handled by third-party providers under their terms. UrbanGate does not independently determine the validity of community charges and does not act as a bank. Subscription charges and service levels, if any, are set out in separate commercial agreements.
7. Bookings, Notices and Communications
Amenity availability, booking rules, cancellations, community notices, complaints and dispute decisions remain subject to applicable society policies. Users must not misuse messages or notification features for harassment, threats, unauthorized advertising or illegal purposes.
8. Prohibited Conduct
You must not impersonate others, misuse resident or visitor information, attempt unauthorized access, circumvent security controls, submit fraudulent or unlawful content, introduce malware, scrape private records, or copy, reverse-engineer or exploit the software in violation of law or applicable licence terms.
9. Personal Data and Confidentiality
Processing of personal information is described in our Privacy Policy. Users and society administrators must access, use and share personal data only for authorized purposes and comply with applicable privacy laws. Where a society determines processing purposes and means, the society may have independent legal responsibilities.
10. Intellectual Property
The Operator and its licensors retain their intellectual property rights in the software, branding, design, documentation and underlying technology. Authorized users receive a limited, non-transferable right to use the Platform for permitted society activities; no ownership of software is transferred.
11. Third-party Integrations
SMS, email, cloud infrastructure, analytics, payment processing and other integrations may be provided by third parties. Their own terms and privacy notices may apply. We remain responsible for obligations that cannot lawfully be disclaimed.
12. Service Changes, Suspension and Termination
We may maintain, update or change services, including reasonable downtime for security or technical reasons. Access may be restricted for material misuse, security concerns, non-payment under an applicable agreement or legal obligations. Account deletion is addressed in our Account Deletion & Data Retention Policy; deleting a login does not automatically delete lawful society financial or security records.
13. Disclaimers and Liability
We aim to provide services with reasonable care. To the extent permitted by law, we do not guarantee uninterrupted availability or accuracy of information independently submitted by users or societies. We are not responsible for society decisions or physical-security outcomes outside our control. Nothing here excludes liability for fraud, wilful misconduct or statutory rights and obligations that cannot legally be excluded. Any contractual monetary limits must be set out in a valid applicable agreement.
14. Law and Disputes
These Terms are governed by Indian law. Parties may bring disputes before competent Indian courts in accordance with applicable jurisdiction and mandatory consumer-protection rules. Any agreed contractual dispute-resolution clause shall apply only where enforceable.
15. Amendments and Contact
We may revise these Terms for legal, operational or service changes and publish the revised date. Material changes will be communicated or consent obtained where required. For questions, contact UrbanGate at info@urbangate.in, +91 9484668124, Ahmedabad, Gujarat, India.