UrbanPlatform powered by DarkHorse Link Private Limited. Contact: Ahmedabad, Gujarat, India · info@urbangate.in · +91 9484668124.
1. Your Right to Request Account Deletion
An eligible resident, owner, tenant, security user, society staff member, vendor or other individual account holder may request closure of their UrbanGate login and deletion of eligible personal data, subject to applicable law.
2. How to Submit a Request
Email info@urbangate.in with the subject “UrbanGate Account Deletion Request”. Provide your registered name, registered phone number or email, and society name (if applicable). You may also contact +91 9484668124 for assistance. Do not send passwords, OTPs, card details or unnecessary identity documents. If an in-app “Delete Account” control is available, you may use it instead.
3. Identity Verification
We may verify your identity using your registered contact details or another proportionate method before deleting the account. Special verification may be necessary for privileged administrator accounts. We will not request unnecessary sensitive documentation.
4. Our Request Handling Process
After receiving a request, we verify the account holder, identify data eligible for erasure, check statutory and documented society-related retention requirements, disable individual login access as appropriate, delete or de-identify eligible data, and communicate the outcome. As a proposed operational target, we aim to acknowledge requests within seven calendar days and complete eligible requests within thirty calendar days after verification. These targets are subject to actual operational capability and any mandatory legal deadline, which prevails.
5. What May Be Deleted
Depending on lawful requirements, account credentials, active sessions, device association, optional profile photo, personal preferences, personal contact details not needed for another lawful purpose, and associated non-essential information may be removed or de-identified.
6. What May Need to Be Retained
Society maintenance invoices, payments, outstanding dues, receipts and accounting/audit records; visitor entry and security incident histories; records involving other users; evidence relevant to fraud, investigations, disputes, legal claims or mandatory reporting; and minimal deletion/security audit logs may be retained only for justified purposes and lawful periods. Deleting a login does not cancel charges or reverse transactions.
7. Society Records and Administrative Accounts
The society may have an independent legal responsibility for certain records. UrbanGate will coordinate where appropriate, but will not make an individual’s legal erasure right dependent on unnecessary society consent. Administrators’ rights may be transferred or revoked without destroying legitimate society operational records.
8. Backups and Restored Information
Deleted data may remain temporarily in secured backup media until expiration under a documented backup retention cycle. Backup material will not be used for routine purposes, and restored data must remain subject to applicable deletion controls.
9. Withdrawal of Request and Completion
You may seek withdrawal before permanent deletion if technically feasible. Deleted information may not be recoverable. We will confirm completion or explain any permitted retention limitations using a registered communication channel.
10. Society Subscription Closure
A society-wide data export, subscription closure or deletion is a separate process governed by its service agreement, lawful instructions, mandatory retention and third-party rights. An individual account deletion request does not terminate a society subscription.
11. Complaints and Contact
For deletion requests, questions or grievances, email info@urbangate.in, telephone +91 9484668124 or contact UrbanGate, Ahmedabad, Gujarat, India. You may pursue applicable statutory grievance or regulatory remedies if dissatisfied.
12. Policy Updates
We may update these arrangements to reflect technological, contractual or legal changes. Revised information will be published on this page with a new effective date.